Shipping policy

Every order is made especially for you. Our ceramic products are produced to order, and the delivery estimates below include production, printing, quality checks, packaging, and dispatch.

Please review the delivery region and service level that applies to your order.

United Kingdom

Standard UK (Free)

Orders £40.00 and over

  • Handling time: 1–3 business days
  • Transit time: 1–3 business days
  • Total delivery time: 2–6 business days

Standard UK (£3.99)

Orders £0.00–£39.99

  • Handling time: 1–3 business days
  • Transit time: 1–3 business days
  • Total delivery time: 2–6 business days

Express UK (£8.99)

  • Handling time: 1 business day
  • Transit time: 1–2 business days
  • Total delivery time: 1–3 business days

Europe

Please note: Customs duties, import VAT, or other import charges may apply depending on your destination country. These charges are the responsibility of the customer where applicable.

Express International: Europe 

Orders £74.99 and over ( Free Shipping)

  • Handling time: 1–3 business days
  • Transit time: 2–6 business days
  • Total delivery time: 3–9 business days

Express International: Europe Orders under £74.99 ( Shipping £9.99 )

  • Handling time: 1–3 business days
  • Transit time: 2–6 business days
  • Total delivery time: 3–9 business days

Rest of the World

Please note: Customs duties, import VAT, local taxes, and handling charges may apply depending on the destination country. These charges are the responsibility of the customer where applicable.

Express International: Rest of the World 

Orders £99.99 and over ( Free Shipping )

  • Handling time: 1–3 business days
  • Transit time: 3–7 business days
  • Total delivery time: 4–10 business days

Express International: Rest of the World 

Orders under £99.99 ( Shipping £12.99 )

  • Handling time: 1–3 business days
  • Transit time: 3–7 business days
  • Total delivery time: 4–10 business days

Additional Information

All delivery estimates are provided in good faith and are based on normal operating conditions. These timeframes include production, printing, quality checks, packaging, and dispatch.

Once your order has been completed and dispatched, you will receive a dispatch confirmation email.

Tracking

Tracking information is provided for orders where available. If tracking applies to your shipment, a tracking link will be sent to you once your parcel has been dispatched.

Possible Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur due to factors outside our control, including:

  • seasonal postal volumes
  • customs processing
  • local courier delays
  • weather disruption
  • public holidays or exceptional demand periods

If your order appears delayed beyond the estimated window, please contact us and we will be happy to help.

Order Cut-Off Time

Same-day processing cut-off: 2:00 PM GMT

Contact

If you have any questions about shipping, delivery times, or your order status, please contact us through our contact page or by using the contact details shown on our website.