Shipping policy
Shipping & Delivery Policy
Every single order is made especially for you. Because our ceramic products are produced to order in our UK studio, our delivery estimates include production, printing, quality checks, packaging, and dispatch.
Please review the delivery regions, service levels, and timeframes below.
🇬🇧 United Kingdom Shipping
All UK items are handcrafted in our studio. Total delivery times below include both the production and transit time for your order.
| Service Level | Cost | Handling Time | Transit Time | Total Delivery Time |
| Standard UK | FREE | 3–4 business days | 2–3 business days | 5–7 business days |
| Tracked UK | £3.99 | 1–2 business days | 2 business days | 3–4 business days |
| Rush UK | £8.99 | 1 business day | 1 business day | 1–2 business days |
🌍 International Shipping
For worldwide delivery details beyond Europe and the regions listed below, please visit our dedicated Delivery Page.
Express International: Europe
| Order Value | Shipping Cost | Handling Time | Transit Time | Total Delivery Time |
| £74.99 and over | FREE | 1–3 business days | 2–6 business days | 3–9 business days |
| Under £74.99 | £9.99 | 1–3 business days | 2–6 business days | 3–9 business days |
Express International: Rest of the World
| Order Value | Shipping Cost | Handling Time | Transit Time | Total Delivery Time |
| £99.99 and over | FREE | 1–3 business days | 3–7 business days | 4–10 business days |
| Under £99.99 | £12.99 | 1–3 business days | 3–7 business days | 4–10 business days |
⚠️ Customs, Duties & Taxes: Customs duties, import VAT, local taxes, or handling charges may apply depending on your destination country. These charges are determined by your local customs authority and are the sole responsibility of the customer.
🕒 Key Information & Order Tracking
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Order Cut-Off Time: Orders placed before 2:00 PM GMT will begin processing the same business day. Orders placed after this time will begin the following business day.
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Tracking Your Order: Tracking information is provided wherever available. Once your order has been completed, packed, and dispatched, you will receive a confirmation email containing your tracking link.
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Delivery Estimates: All delivery estimates are provided in good faith based on normal operating conditions.
📦 Potential Delays
While the vast majority of our orders arrive right on time, rare delays can occasionally occur due to factors outside of our control. These include:
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Seasonal postal volumes (e.g., holidays)
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Customs processing delays
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Local courier disruptions or weather events
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Public holidays or periods of exceptional demand
If your order appears to be delayed beyond your estimated delivery window, please don't hesitate to reach out.
✉️ Contact Us
If you have any questions regarding shipping zones, delivery times, or your current order status, please visit our Contact Page or reach out directly via our website's contact details.